Privacy Policy

Who We Are

Smart Seve (formerly known as Smart Tumakuru Service) is a home services brand operated by Brezamm Technologies Private Limited, based at Vinobha Nagar, Tumkur 572101, Karnataka, India. We operate the website smartseve.com and the Smart Seve mobile app, through which customers can book over 50 home services.

This Privacy Policy explains what information we collect when you use our website, app, or services, how we use it, and the choices you have. By using our website, app, or services, you agree to the practices described in this policy.

Information We Collect

Information you give us

• Contact details: your name, phone number, and address when you book a service, fill a form, call us, or message us on WhatsApp.
• Booking details: the service you request, your preferred time, and any description of the work you share with us.
• Communication: messages you send us by phone, WhatsApp, email, or our website forms.

Information collected automatically

• Log data: when you visit our website, we receive standard technical information such as your IP address, browser type, the pages you visit, and the time and date of your visit.
• App data: the Smart Seve app may request permissions, such as your location, to help us assign the nearest professional and reach your address accurately. You can manage app permissions in your phone settings.

Payment information

When you pay online by UPI, card, or net banking, the payment is processed by secure third party payment providers. We do not store your full card numbers or banking passwords on our systems.

How We Use Your Information

• To schedule, confirm, and deliver the home services you book
• To contact you about your booking by call, SMS, or WhatsApp
• To send you quotes, invoices, and service updates
• To improve our services, website, and app
• To inform you about offers and new services, where permitted. You can opt out of promotional messages at any time by telling us
• To meet legal and accounting requirements

How We Share Information

We do not sell your personal information. We share it only in these limited situations:

• With our service professionals: the technician or team assigned to your booking receives your name, phone number, address, and service details so they can reach you and complete the work.
• With service providers: trusted third parties that help us operate, such as payment processors, hosting providers, and analytics tools. They may access information only to perform tasks on our behalf and must not use it for anything else.
• For legal reasons: if required by law, court order, or government authority, or to protect the rights, safety, and property of Smart Seve, our staff, or our customers.

Cookies and Tracking

Our website uses cookies, which are small files stored on your device, to make the site work properly, remember your preferences, and understand how visitors use our pages.

We also use trusted analytics and advertising tools, such as Google Analytics, Google Ads, and Meta (Facebook) tools, which may set their own cookies to measure website traffic and show you relevant advertisements. These tools receive technical data such as pages visited and device type. They do not receive your booking details from us.

You can refuse or delete cookies in your browser settings. Some parts of the website may not work fully without them.

Data Security and Retention

We use commercially reasonable safeguards to protect your information, including secure HTTPS connections on our website. However, no method of transmission or storage on the internet is 100 percent secure, and we cannot guarantee absolute security.

We keep your information for as long as needed to provide our services, maintain business records, and meet legal requirements. When information is no longer needed, we delete or anonymise it.

Your Rights and Choices

You can contact us at any time to:

• Ask what personal information we hold about you
• Correct or update your information
• Request deletion of your information, subject to legal record keeping requirements
• Opt out of promotional calls and messages

To exercise any of these rights, contact us using the details in the Contact section below. We respond to genuine requests as quickly as possible.

Children's Privacy

Our website, app, and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us personal information, contact us and we will delete it promptly.

Links to Other Websites

Our website and app may contain links to other websites, such as Google Maps, the Play Store, or our social media pages. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates are posted on this page with a revised date at the top, and are effective from the moment they are posted. We encourage you to review this page periodically.

Contact Us

For any questions, requests, or complaints about this Privacy Policy or your personal information, contact:

• Company: Brezamm Technologies Private Limited (Smart Seve)
• Address: Vinobha Nagar, Tumkur 572101, Karnataka, India
• Email: info@smartseve.com
• Phone and WhatsApp: 80071-80072 (7am to 11pm, Monday to Sunday)