Frequently Asked Questions
Everything you want to know about Smart Seve home services in Tumkur. Booking, pricing, warranty, coverage areas, and more, all answered in one place.
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Booking and Service Process
How to book, when we arrive, and what to expect.
How can I book a service?
You can book in three ways: through the Smart Seve app on the Play Store, by calling 80071-80072, or by sending a WhatsApp message to the same number. Tell us the service you need and we will schedule your visit.
Is the inspection visit really free?
Yes. We offer a completely free visit and inspection. You receive a clear quotation before any work begins, and you decide whether to go ahead. There is no charge if you choose not to proceed.
How quickly will a technician arrive?
In Tumkur city, our professionals typically reach your location within 45 minutes of booking. For surrounding taluks, we schedule the earliest possible visit and keep you informed.
Can I choose a time slot that suits me?
Yes. We offer flexible slots in the morning, afternoon, and evening. Tell us your preferred time when booking and we will arrange the visit accordingly.
Can I book on weekends or festival days?
Yes. We are open Monday to Sunday, 7am to 11pm, including weekends and most festival days.
Do I need to arrange any tools or materials?
No. Our professionals bring their own tools. If any spare parts or materials are needed, we inform you first and include them in the quote before proceeding.
Pricing and Payments
Transparent quotes, fair prices, easy payment.
How much do your services cost?
Pricing depends on the service and the work involved, and many services have budget friendly starting prices. The exact cost is always confirmed through a free inspection and a clear quote before any work begins, so there are never surprises.
Do you give a quote before starting the work?
Always. After the free inspection, you receive a clear quote. Work begins only after you approve it.
What payment methods do you accept?
We accept cash, UPI, credit and debit cards, and net banking. You can also pay online through the Smart Seve app.
When do I pay, before or after the service?
You pay after the work is completed to your satisfaction. No advance payment is needed for regular services.
Are there any hidden charges?
No. The quote you approve is what you pay. If anything extra comes up during the work, we discuss it with you first.
Do you offer discounts or offers?
Yes. We run seasonal discounts and loyalty rewards from time to time. Check the Smart Seve app for current offers.
Warranty and Satisfaction
What happens after the work is done.
Is there a warranty on the work?
Yes. Every service comes with a 90 day service warranty, so you can book with complete peace of mind.
What if I am not satisfied with the service?
Tell us right away. Under the 90 day service warranty, our professionals will revisit and fix any issue with the work at no extra cost.
Do you follow up after the service?
Yes. Our team makes follow up calls to ensure you are satisfied with the work and to address any concerns quickly.
Who do I contact if I have a problem after the service?
Call or WhatsApp us at 80071-80072, or use our contact page. Our support team is available 7am to 11pm, every day.
Services
What we do and what we can handle.
What services does Smart Seve offer?
We offer over 50 home services across five categories: appliance repairs, cleaning, personal care, general services, and construction. Popular services include AC repair and home deep cleaning. Browse the full list on our services page.
Do you repair all brands of appliances?
Yes. Our technicians are trained to repair and service all major brands of ACs, washing machines, refrigerators, TVs, geysers, and other home appliances.
Do you handle commercial work too?
Yes. Along with homes, we serve shops, offices, hostels, and other commercial spaces, including commercial construction projects for schools, hotels, and hospitals.
The service I need is not listed. Can you still help?
Most likely, yes. Call or WhatsApp us at 80071-80072 and describe what you need. If it is a home or business service in Tumkur, we will arrange the right professional for you.
Locations and Coverage
Where we work and how far we travel.
Which areas does Smart Seve serve?
We serve all of Tumkur city and the surrounding taluks, including Gubbi, Kunigal, Tiptur, Sira, Madhugiri, Koratagere, Turuvekere, Pavagada, and Chikkanayakanahalli. See full details on our service locations page.
Do you charge extra to visit areas outside Tumkur city?
For some distant areas a small travel cost may apply. It is always confirmed with you in advance as part of the transparent quote, with no hidden charges.
Where is your office located?
Our office is at SS Temple Main Road, Vinobha Nagar, Tumkur, Karnataka 572101. You are welcome to visit during working hours, or simply book by phone and we will come to you.
App and Company
About Smart Seve and our app.
How do I download the Smart Seve app?
The Smart Seve app is available on the Google Play Store. You can browse all services, book in a few taps, track your booking, and pay online.
Are your professionals background verified?
Yes. Every Smart Seve professional goes through verification and training before serving customers, so you can welcome them into your home with confidence.
When was Smart Seve founded?
Smart Seve was founded in April 2021 in Tumkur, and was formerly known as Smart Tumakuru Service. Read our full story on the about page.
Did Not Find Your Answer?
Our team is happy to answer any question directly. Reach us any day from 7am to 11pm.